National Consumer Complaints Centre (NCCC)

If you have any complaints or any queries regarding any complaints, please visit National Consumer Complaints Centre (NCCC) www.nccc.org.my. You can send any type of complaints to NCCC.

The National Consumer Complaints Centre (NCCC) was officiated by Datuk Hj. Mohd Shafie Hj. Apdal, Minister of the Ministry of Domestic Trade and Consumer Affairs on 13 July, 2004.

It was initiated jointly by the Education and Research Association for Consumers (ERA Consumers), Selangor and Wilayah Persekutuan Consumer Association and the Ministry of Domestic Trade and Consumer Affairs.

 

 

NCCC functions as a one stop centre to :

 

•  help consumers with their problems and complaints
•  ensuring that complaints are forwarded to relevant authorities 
•  solutions are obtained
• acting as a go-between consumers and enterprises in settling disputes.

Users have certain responsibilities ! ※ !

 Awareness to criticize

Users must have the awareness to criticize in case of any misuse or abuse of the rights of consumers.


Involvement and action


Users must be involved and take appropriate action to ensure the rights of consumers treated fairly.


Social responsibility

 Consumers must act with responsibility and awareness of the community so that the actions taken do not pose greater difficulties.

Consumer RIGHTS ✓✓✓

• The right to satisfaction of basic needs

 

- To have access to basic, essential goods and services: adequate food, clothing, shelter, health care, education, public utilities, water and sanitation.

• The right to safety

- To be protected against products, production processes and services that are hazardous to health or life.

• The right to be informed

- To be given the facts needed to make an informed choice, and to be protected against dishonest or misleading advertising and labelling.

• The right to choose

 - To be able to select from a range of products and services, offered at competitive prices with an assurance of satisfactory quality.

• The right to be heard

- To have consumer interests represented in the making and execution of government policy, and in the development of products and services.

 

• The right to redress

- To receive a fair settlement of just claims, including compensation for misrepresentation, shoddy goods or unsatisfactory services.

• The right to consumer education

 - To acquire knowledge and skills needed to make informed, confident choices about goods and services, while being aware of basic consumer rights and responsibilities and how to act on them.

 

• The right to a healthy environment

-To live and work in an environment that is non-threatening to the well-being of present and future generations.

Better monitoring of ONLINE PURCHASING

Online Purchasing / E-Shopping

 There has to be a more secure and established mechanism to oversee the process of online purchasing as more people turn to e-shopping for their needs.
 
With the growing popularity of e-shopping and deal sites, mechanism would need to be put in place to ensure the authenticity of these dealers.
 
“More and more deal sites are popping up. There must be a system to help customers know which sites can be trusted, such as a mark of validation.

Complaints !!!

It was recently reported that the National Consumer Complaints Centre (NCCC) had received over 400 complaints against some 10 deal sites between September and December last year, 61% of which were about the quality of purchased products.
 
This year, the centre, which is affiliated with FOMCA, had received more than 100 complaints pertaining to deal sites.

Be an Intelligent consumer :)

 ~ do as many background checks as possible on the sellers of the products before making purchases

~ do research on the products that they want to buy

~ consumers who were dissatisfied with their online purchases to inform their dealers right away

awesome pictures of FOMCA ^3^

 

FOMCA ANNOUNCES 40th ANNIVERSARY AND SMARTPHONE APPLICATION LAUNCH

Kuala Lumpur, December 18, 2012 - Federation of Malaysian Consumers Associations (FOMCA) held a press conference announcing the FOMCA anniversary of the 40th to be held on June 10, 2013 at Balai Besar, Alor Star, Kedah, where the establishment of a similar suggestion in 10 June 1973. 

In conjunction with the anniversary, FOMCA has developed a number of activities, including anniversary celebration, exhibition about FOMCA in a shopping mall, two publications on the history and achievements of the conference FOMCA and consumerism. 

In reaching the age of almost 40 years, FOMCA try to assess how far back its achievements in fighting for the interests of consumers, and in the same time to plan the way forward in the future. FOMCA will also assess the level of existing consumer protection in the country through the conference to be held next year. For this purpose, FOMCA will make eight consumer rights and the Consumer Protection Guidelines of the United Nations as a framework and benchmarks in assessing the status of consumer protection in Malaysia.

In the area of ​​advocacy, the FOMCA will continue to focus on consumer issues, such as rising food prices, food security and safety, public transportation, health care, the need for standards, financial services, endemic crime, issues related telecommunications and multimedia services and housing. 

Similarly, education, FOMCA will continue to focus on the rights of consumers, financial education for all walks of life, energy and water conservation and prudent use. FOMCA will run more than 450 community programs in 2013.Additionally, FOMCA will continue to publish various publications on consumer education, and greater use of websites and social media to disseminate information on consumption. 

During the ceremony, FOMCA also launched smartphone mobile applications, which is the first time by a consumer organization in Malaysia. The creation of applications to enable more FOMCA beyond consumer audience, especially the younger generation in consumer issues in a more simple and effective. 

There are five key elements in this free application, namely: Complaints, News, Campaigns, Publications and Background FOMCA. Now consumers can file a complaint at their fingertips through the application. They can take pictures and send immediately to FOMCA. 

Any news on consumer issues or stand FOMCA be updated through this application from time to time. For example, if there are any recalled products to any country around the world, this information will be updated and communicated to the user through the application. 

This application can be used for all smart phones using the Android operating system. Applications for the operating system iOS (iPhone) should be completed in January 2013. 

The press conference was attended by Datuk Marimuthu Nadason, FOMCA president, Dato 'Paul Selva Raj, CEO FOMCA and Mrs. Siti Rahayu Zakaria, Vice President FOMCA. Also present were members of the Supreme Council FOMCA. 

Introduction about FOMCA ~

The Federation of Malaysian Consumers Associations or its acronym, FOMCA is a national non-governmental organization, which is voluntary, non-profit, non-political, and civic oriented. It is the umbrella body of registered consumer associations in Malaysia. FOMCA links the activities of consumers' associations in Malaysia and works together with the national and international levels towards strengthening consumer protection.

FOMCA's main concern is not only value for money but more so, value for people. FOMCA also promotes through the purchasing power of consumers a "need-oriented" development that will ensure socio-economic justice and environmental quality of life for all.

 

Objective 

FOMCA was formed primarily to:

1. Strengthen the growth and spread of the organized consumer movement in Malaysia.
2. Resolve consumer issues and promote the rights of consumers.
3. Promote through the purchasing power of consumers a “need-oriented” development that will ensure socio-economic justice and environmental quality of life for all.
4. Coordinate as an advisory body to all the other consumer organization in Malaysia.

Philosophy

FOMCA is not only a consumer body, it is also a development body.  FOMCA’s aim are:

• To create independence amongst consumers – “The Best Protection is Self Protection”."
• To create a wise, civic- minded society.

FOMCA practices

1. Work in partnership with the government but not for government.
2. Work with the consumers but not for consumers.
3. Controlling exploitation and non-ethic practices in business and not against a responsible business practices

Role

FOMCA has the following roles:

1. Researching consumer issues and its implications on people
2. Promote and conduct consumer education.
3. Advocate for better consumer protection.
4. Where required, conduct product testing.